Customer Experience Management (CX): MASTERCLASS 2020 - Online Course Download
What you'll learn :
Customer Experience Management (CX) on Steroids! This course includes a Guide/Cheat Sheet for busy professionals who do not have a lot of time, and want to acquire the most important information about Customer Experience (CX) with the least effort possible! In just 30 minutes learn everything you need to know about CX!
This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2020.
Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
Find out who is YOUR MOST IMPORTANT CLIENT … it is NOT who you think!
Learn the BEST STRATEGIES to manage a client service department…because it DOES matter!
INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
A wealth of RESOURCES to help you when you design the client journey.
Requirements :
Passion for people and exceptional client service.
Description :
75 billion dollars a year up for grabs
Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.
The opportunity is there. Are you ready to grab it?
This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.
Based on real life experiences, this course helps you focus on where it really matters as it is not always what you may think.
Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (cx) strategies for 2019 are, and get inspired to build outstanding client experiences!
Who this course is for :
CEOs, client and sales executives, client success professionals, entrepreneurs, and anyone else who truly cares for clients and want to build outstanding client experiences.
Course Size Details :
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